Privacy Policy

Effective Date: January 14, 2026
Company: House of Thyme LLC (“House of Thyme,” “we,” “us,” or “our”)
Location: Texas, United States

This Privacy Policy explains how House of Thyme LLC collects, uses, discloses, and protects personal information when you visit our website, contact us, submit a form, schedule appointments, or use our services (collectively, the “Services”).

1) Information We Collect

By using our Services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

A) Information you provide to us

• Contact details (name, email address, telephone number)
• Appointment and service details (requested dates/times, notes you share with us)
• Client communications (emails, messages, call notes)
• Billing information (invoice details; payment status)

Website forms: Our website forms collect name, telephone number, and email address.

Note on payments: Payment card details are typically processed by our payment providers and are not stored by us, except as needed for receipts, last four digits, and transaction records (depending on provider).

Mobile Phone Number (No Marketing Sharing): If you provide a mobile phone number, it will be used only to communicate with you about your inquiry, scheduling, and our services. We do not sell or share mobile phone contact information with third parties for their marketing purposes.

B) Information collected automatically (website use)

When you visit our website, we (and our providers) may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages viewed and actions taken on our site
• Referring/exit pages

2) How We Use Information

This information is typically collected through cookies and similar technologies (see Section 6).

We use personal information to:

• Schedule appointments and provide Services
• Communicate with you about appointments, invoices, and service updates
• Send invoices and process payments
• Deliver service-related reports or documents (when applicable)
• Improve our website and customer experience
• Maintain safety, prevent fraud, and protect our business
• Comply with legal obligations

3) How We Share Information

We do not sell your personal information.

We may share your information in limited circumstances, such as:

• Service providers who help us run our business (e.g., invoicing, payment processing, scheduling tools, website hosting, and email providers)
• Analytics and advertising partners (such as Google Analytics and the Meta Pixel) that help us understand website traffic, measure marketing performance, and support advertising
• Legal and safety reasons (e.g., to comply with law, court orders, respond to lawful requests, protect rights and safety, or prevent fraud)
• Business transfers (e.g., merger, acquisition, or sale of assets), where information may be transferred as part of that transaction

We only share information as needed for the purposes described above.

4) Data Retention

We keep personal information as long as reasonably necessary to:

• provide Services,
• maintain business records (including invoices and payments),
• resolve disputes,
• enforce agreements, and
• comply with legal requirements.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6) Cookies, Analytics, and Advertising Technology

We use cookies and similar technologies (such as pixels) to operate our website, understand how visitors use it, and support marketing.

We use:

• Google Analytics to collect information about website usage (for example, pages visited, time on site, device/browser information, and approximate location). This helps us improve the website and Services.
• Meta Pixel (from Meta Platforms, Inc.) to understand the effectiveness of advertising and to help deliver ads to people who may be interested in our Services (including retargeting).

These tools may collect data such as your IP address, device identifiers, browser information, pages viewed, actions taken on our site, and other activity. This information is generally processed by these third parties under their own privacy policies.

Your choices:

• You can control cookies through your browser settings (including blocking or deleting cookies).
• You can opt out of Google Analytics using Google’s opt-out browser add-on.
• You can adjust advertising preferences through Meta’s ad settings and, where available, your device-level ad preferences.

7) Your Choices

Disabling cookies or opting out may affect some website functionality.

Depending on your location and applicable law, you may have rights to:

• request access to the personal information we have about you,
• request corrections,
• request deletion (subject to legal/recordkeeping requirements), or
• opt out of certain communications.

You can opt out of certain data collection and uses:

• Cookies & tracking: You can control cookies through your browser settings and may delete or block cookies at any time. Note that some site features may not function properly if cookies are disabled.
• Analytics & advertising: We may use tools like Google Analytics and the Meta Pixel to understand website traffic and measure advertising performance. You can adjust ad preferences within your Meta/Facebook settings and use browser controls or privacy tools to limit tracking.
• Marketing communications: If you receive promotional messages from us, you can opt out at any time by following the unsubscribe instructions (email) or replying STOP (SMS, if applicable).

To make a request, contact us using the details in Section 11.

8) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

9) Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest version. Continued use of our Services after changes means you accept the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact: hello@houseofthyme.co